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Reporting a Facilities Issue

If you are experiencing a building emergency (i.e. water leak, power failure, no heat, etc.)  during normal business hours (8:15am-4:45pm Monday-Friday), please use the contact info for Jamie listed on the  CCA Production and Facilities page.

If you are experiencing a building emergency  outside of normal business hours (8:15am-4:45pm Monday-Friday), please call the Facilities Help Line at 304-293-HELP (4357). Once time permits, please email to report the problem so that we may follow up to ensure the issue is fully resolved. Be sure to mention that you called the help line.

If you notice something in the CCAC that needs attention but does not qualify as a building emergency, you may email or complete the CCA Facilities Issues Form, which allows you to attach a photo from your mobile device.

Requesting Keys and Card Access

All requests for physical keys or card access must be submitted by Faculty or Staff through the online form.

Student Key Requests
All requests for keys to be issued to students must originate from the Faculty or Staff member authorizing the access. All correspondence in regard to these requests will be copied to both the Student and the Faculty/Staff representative. Students will be required to pick up the key(s) in person in the Production and Facilities Office.

All Card Access Requests
Card swipe locks will be updated each Tuesday and Friday between 10am and 12pm. Each request will be processed during the update immediately following the completion of the approval process. For example, if the request is submitted at 1pm on Friday and your School director signs off before 10am on Tuesday, you should have access to the new door(s) between 10am and noon on Tuesday.

All access requests must be submitted by Faculty or Staff
Key/Card Access Requests


All scheduling for CCA facilities is handled in 25Live, the campus scheduling solution that serves as the one calendaring system for all CCA rooms. All scheduling requests must be entered by faculty and staff directly into 25Live following the formatting outlined in the 25Live CCA Guidebook. This is designed to standardize the way in which events are entered into 25Live and aid in the communication of event-related details. For your reference, a listing of all CCA locations found in 25Live is included here as well. For assistance with 25Live, please contact the CCA Production and Facilities Office.

Standard Performance Times

WVU Arts & Entertainment events typically start at 7:00pm or 7:30pm but may vary. Consult the box office (304-293-SHOW) for specific start times.


School of Theatre & Dance and School of Music Ensembles

Monday-Friday 7:30pm

Saturday 3:00pm and 7:30pm

Sunday 2:00pm and 7:00pm


School of Music Faculty/Guest Recitals (Bloch/Falbo/Davis)

Monday-Friday 6:00pm and 8:00pm; may use 7:30pm until mid-term

Saturday 3:00pm and 8:00pm; may use 7:30pm until mid-term

Sunday 2:00pm and 7:00pm


School of Music Student Recitals

Wednesday 6:00pm and 8:00pm

Thursday 6:00pm and 8:00pm

Friday 4:00pm, 6:00pm, and 8:00pm

Saturday 12:00pm, 2:00pm, 4:00pm, 6:00pm, and 8:00pm

Sunday 1:00pm, 3:00pm, 5:00pm, and 7:00pm

Weather-related Cancellations

In the event of inclement weather effecting the region, the Production and Facilities Office will consult with the School Directors and the event’s responsible faculty member to determine whether a cancellation will be necessary. Once a decision has been made, the Production and Facilities Office will alert the College’s Director of Marketing and Communications, who will contact University Relations and local media, update the College’s online event calendar, and post to social media. Although the cancellation of classes or other events across campus does not necessarily mean we will cancel College of Creative Arts events, if a 'University closure’ is announced, all events at CCA Facilities, including rehearsals, must be cancelled.

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